Bol.com processes thousands of packages every day. With such large numbers, it is not surprising that something sometimes goes wrong. Anyone who contacts the customer service of bol.com has a chance to get a ‘Goedmaker’. We make it up to them by giving them a big upgrade of their original order.
With the bol.com Goedmaker, we show that webcare is much more than just a witty response from a brand to one of the various social channels. Thanks to a unique and tailor-made experience, we really make up for it with our customers.
Project: Bol.com Goedmaker
Commissioned by: Bol.com
Creatives: Djordy van Etten, Richard van Horssen
Production: Made for Digital
Director: Ted Alkemade
DOP: Bob alkemade
Original post: Bol.com Facebook